Mobile Money Agents in the Northern region have threatened to charge customers extra fees for transactions if their partners, the Telecommunication companies does not revise a new 10% tax charged them. According to the Mobile Money agents, a new 10% tax has been introduced to tax them on their cash out and cash out commissions. This tax the agents said is too much for them to bare describing it as extra burden. At a press conference organized by Northern MoMo Agents Association of Ghana today, the association which is an umbrella body for all MoMo operators in the region gave the Telecommunication companies a ten-day ultimatum to come clear on the new charges or have them transfer same onto the customer.
While lamenting the threats on their lives as MoMo agents, they noted that, they are already paying an existing 10% tax on their cash in commissions. Secretary to the association, Mumuni Abdulai who read the statement indicated they have been pushed to the wall as their counterparts in the southern sector have failed in their attempts to get the matter resolved with the necessary stakeholders.
He noted that, if the new tax is not revised MoMo agents will be making no profit as they will use all their commission to pay taxes. He said their members are committed to paying their taxes but cannot honor this new tax as its unjustifiable. They have therefore threatened to impose new charges on Mobile Money customers.
“If nothing is done about the 10% tax, we will have no option than to pass it to the customers. No agent should send or withdraw money above 1,000 cedis if the customer is not willing to pay extra charges, we will call the media to pass the information to the public to be aware of these new charges if nothing is done about it within 10 days”.
“After this press, we task government and stakeholders to reconsider this decision and create conducive solutions to MoMo operators. Otherwise, leadership will not hesitate to come out with new pricing chart policy within the next ten days. On this note leadership is advising our members to shift this extra charge to our dear customers and let them know that its not our intension to get to this point but we’ve been pushed” their statement said.
Government in introducing new taxes in the 2021 budget paced a ten percent tax on Mobile Money transactions. This new tax has been absorbed by some telcos while others too have passed it on to the agents.